1. Payment

Payments are accepted through PayPal.

You do not need to have a PayPal account to make payments.

When you are ready to checkout you will be directed to the PayPal 'log in' page and prompted to either enter your card details or enter you PayPal 'log in' details.

2. Delivery

Delivery charge is £2.95.

All parcels are sent by Royal Mail 1st Class signed for service. Please allow up to 3 working days for delivery.

Orders/Requests placed on Friday after 12pm will be handled on the following Monday or next working day.

Please allow up to 3 extra working days for customised orders.

Please note that Love Henna will not be held responsible for any delay in delivery caused by postal services.

3. Refunds, Returns and Exchanges

We accept returns and exchanges for all items within 14 days of the shipping date. Please email info@lovehenna.co.uk within 7 days of receiving your order to arrange for a refund or exchange. Returns made without prior notification may not be processed.

Merchandise must be returned in the same condition as it was received. Unfortunately, we cannot issue a refund or exchange for goods that have been damaged by you after receipt; the goods are your responsibility until they reach us. 

We are happy to exchange goods for other products, however you will be charged postage for re-delivery.